Frequently Asked Questions




Do you accept my insurance?
  • ​It depends on your specific plan. Mahogany Pelvic Health and Wellness is a hybrid clinic, meaning we accept some major commercial insurance plans while also offering private-pay options. We are currently in-network with Blue Cross Blue Shield (BCBS). Most of these plans cover some or all of the costs associated with your physical therapy, but coverage varies greatly by individual policy. We highly recommend checking directly with your insurance provider to confirm your specific benefits, copays, deductibles, or any associated out-of-pocket fees before your first visit.
  • The clinic accepts HSA, FSA, cash, Zelle, and all major credit cards. Please note we will inform you of additional costs upfront in order for you to make the best informed decision about your care. This status allows us to complete direct one-on-one treatment sessions with each patient without being dictated by insurance reimbursement rates. We will gladly provide you with a superbill which you can submit to your insurance company as a claim and request reimbursement.
  • Your insurance may fully or partially reimburse the cost of your appointment which will be applied towards your deductible. We will notify your insurance to reimburse your directly on the invoice provided. Please note that some insurance companies may not cover pelvic health physical therapy.


Why are you a hybrid based clinic?
  • This is a reasonable question. Most therapy clinics have to treat at least 2-3 patients an hour due to insurance companies reimbursing half of what they bill. We see our patients one-on-one for an hour with hands on care to ensure quality and holistic treatment that is not dictated by insurance reimbursement rates. This means fewer trips to the clinic with a higher quality of care provided directly by the therapist. One may pay more for our services and get better in fewer visits. You also have full access to your therapist through constant communication via email or text.
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What is the cancellation policy?
  • We require a credit card on file when scheduling all appointments. Since we set aside your appointment time especially for you, we request that you provide us with 24 hours notice to change or cancel your appointment. If less than 24 hours notice is given we reserve the right to charge full price of visit.
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Do I need a physician referral, script or prescription?
  • No. Texas has limited direct access; therefore we can evaluate and treat you up to 30 days; however after, you will be responsible for obtaining a prescription to resume treatment and we can help assist you. By law we must have a referral/script for "Physical Therapy: Evaluate & Treat" from any of the following medical professionals in order for treatment: MD, DO, Physician Assistant, Advance Nurse Practitioner, Dentist, Podiatrist, or Chiropractor.

Are you a Medicare Provider?
  • No. Our practice is not a Medicare participating provider. Individuals who have Medicare can be seen in our office for health and wellness information and exercise instruction. These services are paid for directly by the patient and would not be reimbursed by Medicare. Medicare prohibits non-Medicare providers from accepting cash pay for physical therapy services from patients who are covered by Medicare insurance. ​

How often will I need to come for treatments?
  • The prescribed frequency of your physical therapy treatments will depend on the state and severity of your condition. We typically see you once a week per your therapy needs. Results can be seen in 4-8 treatments. Because we see patients one-on-one for an hour, less treatments are needed per week for care.
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What should I wear?
  • Patients should come to the clinic in comfortable clothing that allows for access to body areas for thorough examination and treatment. Women should wear or bring a sleeveless shirt, tank top, or swim suit. Spouses and/or partners are welcome to come to your appointment.

​Request a free consultation below for any additional questions/concerns you may have ​

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